Value Add - Amtec People

Large Loss Team

Our team of highly trained and experienced project managers provide a problem solving ear to your team and lead work with experience.

Highly Trained Field Team

Amtec has developed an extensive training system for all staff to deliver first class service to for you and your customers.

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Amtec Claims Team

Our internal claims team have extensive policy and customer service experience to manage the smallest detail with your customer.

Management

Our senior management team are driven to offer a business that adds value through consistent high quality service and innovation.

Value Add for your Business

Finding the right supply partners is a crucial part of any business.  At Amtec we take pride and care to focus on building a team of people focussed around the culture of a can do mindset.  We know that each claim represents a unique set of challenges and having the right restoration partner can save you money and deliver a faster, first class outcome for the insured and the insurer.

Our team of people are focussed on this outcome and we have over 30 years of restoration experience that enables us to understand how to close a claim economically and quickly with a focus on a quality outcome for the customer.

Voice of Customer

Amtec staff are trained at working with the insured through every single touch point to make sure they get a fast, timely and high quality outcome.  Employing staff with a experience and focus on customers service has been key to building a culture of customer service.  All feedback on any customer feedback is owned by the entire company, which means we praise successes and look for opportunities to improve if there are issues.

Trained Staff

Quality in-house training that is combined with formal external providers helps bring down costs and drive up performance. Trained staff understand the work to be performed are confident with their approach and understand the equipment needed.  They do this quickly and with little need to re-attend.  This saves money and gives you a confidence to know the job is being performed perfectly each time when you hire Amtec.

 

 

WARREN PRINCE

WARREN PRINCE

Managing Director

Acquired Amtec in April 2017, Warren brings over 20 years of experience and industry knowledge within Pharmaceuticals, Fast Moving Consumer Goods, IT and Private Investing. Warren has worked in areas of business improvement, sales, marketing and project management. He has also worked and sold some of his own entrepreneurial projects.

Key Offering:

Warren is driven by action and the aim to deliver first class service every time.

Qualifications:

B.Commerce (Economics) / B.Arts

Ray Vassallo

Ray Vassallo

General Manager

Ray is a highly qualified and experienced industry professional with an extensive background in Insurance. Having worked within Suncorp in varying roles, Ray has focused on building a deep understanding of insurance products and processes. Approaching 9 years with the Amtec Management Team, Ray has shared and developed his intrinsic knowledge base to be an industry leader in restoration. Ray can solve any problem with the correct strategies and detail to deliver a successful outcome the first time.

Key Offering:

Ray’s extensive knowledge and can do attitude ensures our Amtec Team are always fully equipped to deal with any facet or project within our business. His technical and industry knowledge is an integral part of Amtec.

Qualifications:

IICRC Certified – Water Damage Restoration Specialist
IICRC Certified – Applied Microbial Remediation Specialist IICRC Certified – Odour Control Specialist
IICRC Certified – Concrete and Timber Drying Specialist IICRC Certified – Fire Restoration Specialist
IICRC Certified – Specialist Carpet & Upholstery Cleaning

Mike Boyle

Mike Boyle

Senior Project Manager – Large Loss

Mike has now worked within the restoration industry for almost 30 years. Applying a lateral , common sense approach to large scale restorations combined with the ability to install confidence in the end user. This has earned Mike the reputation of the " Turn to Guy " when sites go wrong or are experiencing difficulties. Mike has worked in the Morwell Mine smoke damage fall out to the entire town , completing many schools, businesses and government buildings in the surrounding areas.

Key Offering:

Senior Management of Major Loss, Large Mould, Water and Fire damage. Quality assured projects delivering on time and within budget.

Qualifications:

IICRC Certified – Water Damage Restoration Specialist IICRC Certified – Applied Microbial Remediation Specialist IICRC Certified – Odour Control Specialist
IICRC Certified – Concrete and Timber Drying Specialist IICRC Certified – Fire Restoration Specialist
IICRC Certified – Specialist Carpet & Upholstery Cleaning

Kendrick Koa

Kendrick Koa

Senior Project Manager – Large Loss

Ken is a qualified and passionate Senior Project Manager with demonstrated expertise in providing high level customer service to a diverse range of clients. Well equipped with Domestic Claims Handling experience, Disputes Resolution skills and Insurance Adjusting/Risk Assessment knowledge. Ken understands not only insurance processes, he values what matters the most which is the customer  and client.

Key Offering:

Ken has extensive experience in dealing with major flood sites, large scale mould contamination, complex fire restoration and sewage contamination of multi-level properties. Ken also has experience working as a Loss Adjuster and Assessor.

Qualifications:

IICRC Certified – Water Damage Restoration Specialist IICRC Certified – Applied Microbial Remediation Specialist IICRC Certified – Odour Control Specialist
IICRC Certified – Concrete and Timber Drying Specialist IICRC Certified – Wood Floor Drying
IICRC Certified – Fire Restoration Specialist

Teeraj Ramsaha (TJ)

Teeraj Ramsaha (TJ)

Field Technician Manager

TJ has been in the cleaning industry for the past 10 years, having been on the field hands on, he gained experience and various skills and techniques. During his time on the field he gained the ability to manage claims accordingly to suit the different needs of customers and make efficient use of labour and resources. TJ has experience with numerous remediation techniques such as Ice Blasting, Soda Blasting, Ozone, and Hydroxyl odour treatment

Key Offering:

TJ has experience in dealing with small to large flood sites, mould contamination, fire restoration, sewage contamination and complex structural drying. TJ always approaches any situations with a can-do attitude and try to contaminate his surrounding with his positiveness.

Qualifications:

IICRC Certified – Water Damage Restoration Specialist

IICRC Certified – Applied Microbial Remediation Specialist

IICRC Certified – Concrete and Timber Drying Specialist

Samantha Currie

Samantha Currie

Assistant Project Manager - Mould and Large Loss

Sam has an extensive background among the insurance industry working within Sun Alliance, Crawford and Company and AIG. Boasting on over 17 years of experience spanning across Home Owners Warranties, Builders Reports, Desktop Assessments, Travel Insurance, Injury Claims, and Large Loss Mould Damage, Water  Damage and Fire Damage Projects.

Key Offering:

Sam is a highly qualified team member with a strong focus on customer satisfaction ensuring our clients claim experience is as smooth can be, treating each customer and situation with empathy and undertstanding.

Qualifications:

IICRC Certified – Water Damage Restoration Specialist IICRC Certified – Applied Microbial Remediation Specialist IICRC Certified – Odour Control Specialist
IICRC Certified – Concrete and Timber Drying Specialist IICRC Certified – Fire Restoration Specialist
IICRC Certified – Specialist Carpet & Upholstery Cleaning

Brylee Mio

Brylee Mio

Human Resources Manager

Brylee brings high level management and leadership skills from previous experience in senior roles throughout a range of different industries and sectors including Fleet Management, Customer Service, Printing and Sky Chefs Airline. Brylee is very passionate about the personal development and success of each Amtec Team Member.

Key Offering:

Brylee has an exeptional ability to mentor, lead and motivate the team through challenging situations, bring out their ultimate best to achieve.

Qualifications:

Diploma of Management
Currently studying towards a Diploma of Human Resources