Terms of Use & Privacy Policy

Terms of Use

Please take the time to read these terms and conditions.  By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase.  Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Definitions

Services means mould removal, mould remediation, mould cleaning, structural drying, under floor drying, carpet drying, wood floor drying, crawl space drying and remediation, contents packout, contents restoration, furniture restoration, laundry cleaning, dry cleaning, chandelier cleaning, carpet laying carpet removal floor restoration, steam cleaning, fire clean, fire restoration and other services that may be offered or mentioned from time to time.

The Website means the website www.amtec.com.au

We / Us etc means Amtec Disaster Recovery Pty Ltd and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice.

Use

The Website is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage 

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.

If you wish to use content, images or other of our intellectual property, you should submit your request to us via the contact form.

Trademarks

The trademarks and logos contained on this Website are trademarks of Amtec Disaster Recovery Pty Ltd.  Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites

This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our Services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.  By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of [insert State], Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in [insert State].

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

 

Privacy Policy

1. Introduction

Amtec Disaster Recovery Pty Ltd (‘We’, ‘Our’ or ‘Us’) are concerned with the protection of your privacy and compliance with all relevant privacy legislation.

We place great emphasis on the security of all information associated with our customers, clients, employees, intermediaries and contractors. Our security measures in place attempt to protect against the loss, misuse and alteration of personal information under our control.

By using this site and/or agreeing to work with us, you will be deemed to have consented to the collection and use of your information in accordance with the terms of this Privacy Policy. If you do not consent to the processing of your information in accordance with the terms of this Privacy Policy, you must contact us on the details below.

 

2. What is Personal Information?

Personal information is any information or an opinion, whether true or not, which identifies you. When personal information concerns certain matters it is considered sensitive information. Sensitive information is information or an opinion about your:

• racial or ethnic origin
• political opinions
• membership of a political association
• religious beliefs, affiliations or philosophical beliefs
• membership of a professional or trade association or membership of a trade union• sexual preferences or practices
• criminal record
• health or disability. 

We will use reasonable endeavors to obtain consent from you before collecting sensitive information from you. We will only collect sensitive information from you if it is reasonably necessary for one of our functions and activities.

 

3. How we Collect Information

We receive and store information you enter on our website or are as provided to us directly in the general course of business. We may also collect information from another way from time to time including: 

1. being provided these information from your insurer for the purpose of providing our goods and services;
2. a company for whom you work;
3. in expressing your interest in having a career at Amtec Disaster Recovery (eg by providing a resume);
4. other organisations with whom you have any dealings;
5. through this website from information supplied by you;
6. by us engaging you to carry out consulting or reporting services;
7. by providing the information through the Service Level Agreement; and
8. by providing the information through our Trade App.

If we collect personal information about you from someone else, you are deemed to have consented to the collection, use and disclosure of your personal information in accordance with this Privacy Policy by agreeing to work with us.

4. Type of Personal Information Collected

 

Customers

We may obtain basic information such as your name, phone number, address, and email address to enable us to send information and provide the goods or services for you. We only collect sensitive information with your consent.

We may collect additional information at other times, including but not limited to, when you provide feedback, change your email preferences, respond to a survey, or communicate with our customer support or queries.

We may also collect personal information on or through this website that can personally identify you such as on our excess collection page.

 

Trades and consultants

In addition to the above, we may also collect other information about you, such as information about membership of an association, your qualifications and certification to carry out our functions and activities. By providing this information to us on our website, via our Service Level

Agreement or another means, you will be deemed to have consented to this collection.  We may also collect personal information such as location information from you from our Trade App.  By logging into our Trade App and subscribing for this service, you are deemed to have consented to this collection.

 

Employees

If you apply for a job or work placement at Amtec Disaster Recovery, you may need to provide us with your personal information and employment details. By providing us with a resume or a job application, you consent to our collection of this information.

 

5. Use of Information

We may use personal information collected from you for the purpose of:

• providing our goods and services;
• considering the suitability of you or your company for the delivery of our goods and services;
• defending or commencing legal proceeding, or confidential dispute resolution;
• conducting surveys and questionnaires on the quality of our goods and services;
• assess your suitability for employment at Amtec Disaster Recovery;
• improve our website and services;
• direct marketing material or updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by your registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned as soon as possible.

Personal information are not used for any other purpose. We do not and will not sell or deal in personal or customer information.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist in meeting customer needs generally.

Details are only supplied to a third party when it is required to be disclosed for the following reasons.

 

Disclosure of your Information

We may from time to time need to disclose your personal information to:

1. our related body corporate for the purpose of supplying our goods and services and/ or analyse your feedback for us or identify ways to improve our services;

2. third party suppliers and contractors for the purpose of supplying our goods and services;

3. our clients for the purpose of supplying our goods and services;

4. our consultants and contractors (including IT companies) for the purpose of developing our IT system to enhance the supply of our goods and services. In that regard, you agree that due to the volume of personal information held, it is unreasonable or impracticable to obtain every individual’s consent to the collection, use or disclosure;

5. comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request;

6. external third parties for the purpose of defending or commencing legal proceeding, or confidential dispute resolution;

7. protect the rights, property or safety of Amtec Disaster Recovery, its customers or third parties or to locate a missing person or necessary to report illegal or unlawful behaviour;

8. if there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your personal information, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction.

We will only disclose personal information to a third party that is relevant to the purpose of the disclosure above.

 

7. Disclosure Overseas

Amtec Disaster Recovery stores its personal information on a database located in Australia. However, in some instances we may need to disclose your information to organisations located overseas. These entities are located in New Zealand.

The most common reason for us disclosing information overseas is to help provide you with our products and services (including for the purpose of contract and financial administration in relation to our products and services) or analyse your feedback for us or identify ways to improve our services.

For the most part, these service providers are related entities of us which performs a similar customer service function.

When we disclose your information to an organisation located overseas, we are required to take measures to ensure your information is treated in accordance with the standards that apply in Australia, except in rare cases (for example, where we are required by law to disclose your information overseas) or where we obtain your consent not to take these measures.

 

8. What if you do not wish to provide Personal Information

Unless required by law, you can choose not to provide personal information. You can also choose not to identify yourself when dealing with us.

However, if personal information is not provided or you do not identify yourself, we might not be able to effectively deal with you and/or provide you with our goods and services.

 

9. Storage and Security of your Information

We strive to ensure the security, integrity and privacy of personal information submitted to our website, and periodically review our security measures in light of current technologies. We will use all reasonable means to protect the confidentiality of your personal information while in our possession or control. We will not knowingly share any of your personal information with any third party other than stated above.

All information we receive is protected by our secure server. Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions. Credit card information is not stored by us on our servers.

Personal information is de-identified or destroyed securely when no longer required by us or has been inadvertently provided to us through unauthorized or unfair means.

The obligation to destroy or de-identify does not apply to information that an organisation is legally obliged to retain. Any non-personal information, communications and material you provided to us, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

However, we will not be liable in any way for any breach of security or for the actions of unauthorised third parties that receive such information. Any information transmitted to us over the internet is done so at the risk of the person or organization transmitting the information. As a result, while we strive to use best efforts to protect user’s personal information, Amtec Disaster Recovery cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. You are also responsible for keeping your password and account information confidential and we ask that you do not share this with anyone.

 

10. Change in Privacy Policy

We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our Privacy Policy.

 

11. Access, Changes, Questions or Comments

If you have any questions or concerns at any time about our Privacy Policy or the use of your personal information, please contact our Privacy Officer at (03) 9450 4200 and we will do our very best to address your concerns within a reasonable period of time.

You may request a copy of the personal information we hold about you or may change your details at any time by advising us in writing via email or by telephone. We will be able to refuse access to your information for health risk, unlawful activity, frivolous or vexatious request. If access is refused, we will inform you of the reasons for the refusal and the complaints mechanism (per above). If access is granted, we are entitled to charge a reasonable access charge.

 

12. General

If any provision of this Privacy Policy is held to be illegal, invalid or otherwise unenforceable, this shall not affect the legality, validity or enforceability of the remaining provisions, which shall remain in full force and effect.

Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. This Privacy Policy applies solely to information collected by us.

 

Definitions

Services means mould removal, mould remediation, mould cleaning, structural drying, under floor drying, carpet drying, wood floor drying, crawl space drying and remediation, contents packout, contents restoration, furniture restoration, laundry cleaning, dry cleaning, chandelier cleaning, carpet laying carpet removal floor restoration, steam cleaning, fire clean, fire restoration and other services that may be offered or mentioned from time to time.

The Website means the website www.amtec.com.au

We / Us etc means Amtec Disaster Recovery Pty Ltd and any subsidiaries, affiliates, employees, officers, agents or assigns.